Customer Service

Shipping Estimates

Custom rings may take 7-8 weeks. In some circumstances we may need an additional 1-2 weeks. This is rare, but may occur when building a one-of-a-kind ring.

Delivery

All orders are shipped via FedEX and require a signature upon delivery.

Currency

We do business in US Dollars.

Gold Prices

Gold prices are subject to change based on the current markets. Gold quotes are only a commitment for 5 days or less.

Payment info

If you ordered a ring with only paying 50% you will be expected to pay for the ring within 2 weeks of the completion of the ring. You will be contacted when the ring is complete. If you have a credit card on file and your ring is complete, the finance will attempt to charge the same card so that you receive your ring promptly.

For every 2 weeks without full payment, an additional $50 per week will be added to the total cost.

NOTE: Before your order can be shipped to you it must be paid in full. If there is a balance on your account when your order is ready to ship, it will be charged to the credit card number we have on file from your initial down-payment. You can make payments at any time by clicking on the "make a payment" tab on the website.

Free Lifetime Warranty

SSJ jewelry is crafted to the highest standards. Only the finest materials are used to ensure years of enjoyment. We stand behind our jewelry 100%. If you find that your purchase has a manufacturing defect or an error made by our company, please print off and complete this Printable Repair/Return Form and send it along with the item to:

Signature Style Jewelry
6011 S 77th
Lincoln, NE 68516
www.signaturestylejewelry.com

Our jewelry experts will inspect the product and if indeed, it is defective or has an error made by our company, we will have it repaired or re-made at no charge to you.

All items received that do not have a inherent defect from the plant or an error made by our company will have a price quoted to you via email for the repair/replacement. If you choose NOT to have the item repaired/remade, the item will be returned to you at your expense.

Return Policy

Custom Jewelry
Signature Style Jewelry cannot offer full refunds on custom dies (designs customized for the customer). Once the order is placed, any cancellation will cost a $45 restocking fee plus additional fees for custom rings which include:

$125 PER custom side design
$75 PER custom top bezel and panel

Fees for artwork will not be refunded.

Returns on custom jewelry will not be accepted after 30 days past item delivery date. However we will be happy to fix items for a repair cost. For instance if the ring is dropped and needs a new stone, we can always help maintain the beauty of your product.

Refunds can take up to 30 days to process.

Non-Custom Jewelry
Non-custom jewelry may be returned within 30 days for a full refund. Non-custom jewelry may be returned within 30 days to:

Signature Style Jewelry
6011 S 77th
Lincoln, NE 68516
www.signaturestylejewelry.com

There is a $35 restocking fee for all returned non-custom jewelry. Return must include a copy of your packing list.

Shipping and handling charges incurred will not be refunded.

Returns on non-custom jewelry will not be accepted after 30 days past item delivery date. All returns received after the 30th day will be sent back to the customer at their expense.

Refunds can take up to 30 days to process.

The following items are non-returnable unless received damaged: price-matched items, clearance items, engraved jewelry, and any shipping and handling charges incurred.

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